Thank you for shopping at Saratoga Phoenix. We strive to ensure your satisfaction with every purchase. However, if you are not completely satisfied with your purchase, we are here to help with our 14-day return policy.
Eligibility for Returns:
Returns must be initiated within 14 days of the delivery date.
Items must be in their original condition, unused, and free from damage. Books must not have any markings, writing, or torn pages.
The original receipt or proof of purchase must be provided.
Non-Returnable Items:
Digital or downloadable products.
Clearance or final sale items.
Books with signs of wear, damage, or alteration.
Return Process:
Contact our customer service team at [email address] or [phone number] within 14 days of receiving your order to request a return authorization.
Once approved, securely package the items to prevent damage during transit. Include the return authorization form and proof of purchase.
Ship the return to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer.
Refunds:
Refunds will be processed within 7 business days after we receive and inspect the returned items.
Refunds will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
Exchanges:
If you received a damaged or incorrect item, please contact us immediately. We will provide a replacement at no additional cost.
Important Notes:
We recommend using a trackable shipping method for returns, as we are not responsible for items lost during transit.
Saratoga Phoenix reserves the right to refuse returns that do not meet the above conditions.
If you have any questions or concerns about our return policy, please don’t hesitate to reach out to our customer support team. Your satisfaction is our priority.